Community Support Skills
Community Support & Moderation
- •Web3 Community Moderation (Discord and Telegram)
- •User support & troubleshooting (wallets, exchanges, NFTs, DeFi apps)
- •Conflict resolution & community safety
- •Guiding members through onboarding and project FAQs
Technical Support (Crypto-Specific)
- •Wallet setup & troubleshooting (MetaMask, Phantom, Keplr, Ledger, Trezor)
- •Token transactions & swaps (DEXs like Uniswap, PancakeSwap)
- •NFT minting & marketplace navigation (OpenSea, Magic Eden)
- •DeFi protocols (staking, yield farming basics, LPs, governance participation)
- •Security awareness (avoiding scams, verifying contracts, best practices)
Communication & Knowledge Sharing
- •Answering community questions clearly & patiently
- •Writing FAQ, support docs, and step-by-step guides
- •Translating technical concepts into simple explanations
STEPN (FSL)
Community Moderator
2022-2024
ETHplode
Global Community Moderator
2019-2020
TrueDeck
Community Moderator
2018-2020
PRiVCY
Community Moderator
June 2018-October 2018
Active Reference
GitNextDoor
STEPN & FSL Team, Head Moderator
Discord:gilnextdoor (ID: 372422575818539029)
X Account:@STEPN_Gil